Choose 3 DVDs for $2.99 each (plus shipping and processing and applicable taxes) with membership and you will be charged once membership is approved. Members accepted in the  USA. 

 Easy Membership 
Just buy 3 DVDs at regular Club prices in the next year.  You may cancel any time after that, but we’re sure you’ll want to continue enjoying great prices on amazing DVDs. 

As a special offer, you can make your first Club purchase now for just $9.95 (plus shipping and processing and applicable taxes), and reduce your commitment to 2 DVDs in one year. Plus, you can take another title now for $9.95 (plus shipping and processing and applicable taxes).

With our unbeatable deals, you’ll always experience great discounts on bestsellers, critics’ picks, fan favorites and more. Each DVD, Blu-ray™ or set you buy with a purchase price over $19.95, excluding shipping and processing and applicable taxes, counts as one unit toward fulfilling your purchase commitment. The Club has a vast selection of today’s top blockbusters, with Director’s Selection usually priced at $19.95, excluding shipping and processing and applicable taxes. Qualifying sets count as one credit. (NOTE: Specially priced DVDs and non-DVD products do not count toward fulfillment of your Membership Agreement, unless otherwise noted. Other exclusions will be noted in your mailings and on the website.)

Satisfaction Guaranteed 
To get your membership started, we’ll send your introductory DVDs and your Membership Guide.  After you receive your introductory DVDs and review your Membership Guide, if you’re not satisfied, you may return your Introductory Package within 10 days of receipt at our expense. Any free gift is yours to keep! We'll cancel your membership and you'll owe nothing. Any payment will be credited/ refunded upon receipt of your return. 

Hassle Free Membership 
FREE Club catalogs are sent about every 3 weeks (up to 22 times/ year) plus other special promotions. The catalog reviews the Director’s Selection, the hottest title of the month, among all the new DVDs that might be of interest to you, -- plus over 90 other titles. If you want the Director’s Selection, do nothing or mark SEND NOW and you’ll receive it automatically unless you decline it by the deadline date. To decline it or order another DVD, you may contact us via phone, reply on our website or return your Reply Card by the deadline date shown. You’ll always have 10 days to decide. If your catalog is delayed and you have less than 10 days to reply, you may return any unwanted Director’s Selection at our expense, and we’ll credit your account. A shipping and processing charge (and sales tax, if applicable) is added to each order. Shipping and processing charges cover all associated costs and services, including labor, materials, packing and postage.  Heavy and/or bulky items may have additional charges. Express shipping is extra. Shipping and processing rates are subject to change without notice. See your Club brochure for details.

If you have any questions about your account, please contact Customer Service by calling 717-918-3232. 

Payment Options

The credit/debit card or PayPal account you provide will be used for your introductory offer and for all future shipments and Club charges.  We will automatically charge those items, including Director’s Selections, using the payment method you selected. If applicable, your card or PayPal account may be charged for any remaining DVDs required to complete your purchase commitment.  You must keep a credit/debit card on file during your membership and you must keep us up-to-date with accurate member information, including your name, address, credit or debit card number and expiration date.  You agree that we may update your information with information your bank or credit card issuer may supply.

Once you become a member, if you wish to change your credit/debit card, just contact Customer Service or visit the “Account” section of our website.  To set up payment using a PayPal account, you must visit our website.  You can also change or edit your payment method when placing an order or making a payment with your credit/debit card or PayPal account. We will continue to apply your payments under this payment method unless you notify us through Customer Service to change your billing preference.  We accept payment by credit/debit card (i.e., American Express, VISA, Discover and MasterCard) or PayPal. Orders using a bank card will be processed as soon as bank authorization is received.    

A valid credit/debit card or a PayPal account must be kept on file for all future shipments and Club charges.  Once you are a member, you can use pre-paid/gift cards for one-time purchases.

If you have selected a credit or debit card as your payment method and the charge cannot be processed on that card (for example, the card has expired or we cannot obtain authorization from your card issuer), then for your convenience, we will attempt to charge any other credit or debit card that you have placed on file with us, in order to prevent disruption of your membership.  When you update your payment method, any pending orders or charges, including Featured/Director's Selections, will be applied to the new payment method you provided.  We are not responsible for any fees or charges that your bank, credit card or debit card issuer may apply.  If your credit card issuer reverses a charge to your credit card, we may bill your account directly and seek payment by another method through a mailed statement.  

We may report information about your account to credit bureaus. Information about your transactions with us, such as your account balances and payment history, may be reflected in your credit report.

Fulfilling your Membership Commitment

Fulfilling your membership commitment is as simple as purchasing the number of selections specified in your enrollment offer, at a purchase price of over $19.95 (see exclusions listed above), within the time period indicated in the offer. If after fulfilling your commitment you do not make a purchase within a six-month period, we may need to discontinue servicing your account.

If your account becomes overdue, or if you do not fulfill your membership commitment within the time period indicated in the offer, or if you cancel your membership before fulfilling your commitment, we will send you a reminder. If, thereafter, you do not fulfill your Membership Agreement, we will bill or charge you (depending upon your selected payment method) for the outstanding DVDs you agreed to buy. The commitment charge is calculated by taking the number of outstanding DVDs multiplied by the Club’s average DVD price (including shipping & processing), currently $25.25, subject to change, plus any applicable sales tax. When we communicate with you about fulfilling your Membership Agreement, we will include instructions on how to order your outstanding selections.

All selections purchased through your DVD Club are intended for personal use only and not for resale or any other commercial purpose. We reserve the right to cancel the account of any member suspected of violating this requirement and may limit the number of copies/titles that may be ordered on any account.

Hassle-Free Returns

To ensure that your account is properly credited, you must return any unwanted items in new, unopened and unused condition, at your expense, within 45 days of receiving the shipment. We reserve the right to refuse all other returns. If you have opened or removed the outer wrap or other seals from the enclosed selection, no refunds, adjustments or credits will be made unless the selection is defective or damaged. Please see your Welcome Guide or your Club website’s Help section for further information.

All claims for non-receipt of shipments must be made within 150 days from date of order. Replacement of and credits to your account for shipped merchandise claimed as not received may be subject to our investigation, which may include postal service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in our canceling your membership and billing you for any remaining purchase commitments you may have.

Marketing Preferences

We sometimes permit other companies to use our members’ names and mailing addresses to promote goods and services: Catalog, Publishing, Fundraising/Non-Profit, Financial, Credit Card, Insurance, Newsletters, other Club/Continuity programs, Education and Seminar companies, and other Direct Marketing service firms. Your Club will only use your email address to contact you about merchandise or product offerings that may be of interest to you, to contact you about your account, or for your Club’s internal use. We may share your information with other clubs or websites operated by our parent or affiliated companies. From time to time, your Club may arrange for other companies to provide you with joint products or services. If you don’t want your name, email address and mailing address released or prefer that we not send you email communications about offerings that may be of interest to you, please write to: Member ServiceCenter, PO Box 916400, Rantoul, IL  61866-6400  or send an email to service@ memberservice.com. 

Notice of Arbitration Agreement

Direct Brands, Inc. and you agree to ARBITRATE all disputes and claims between us arising out of or relating to this Agreement, as broadly interpreted to include any aspect of our relationship, including claims related to advertising.  You thusGIVE UP YOUR RIGHT TO GO TO COURT, EXCEPT that YOU MAY bring an action against us in SMALL CLAIMS COURT. The arbitration will be under the prevailing Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes of the American Arbitration Association (the “AAA Rules”), as modified by this Agreement. The AAA Rules, including how to initiate a claim, are available online atwww.adr.org or by calling the AAA at 800-778-7879.  If you choose arbitration, your rights will be determined by a neutral arbitrator and NOT a judge or jury.  You are entitled to a FAIR HEARING, BUT arbitration procedures are SIMPLER AND MORE LIMITED THAN RULES APPLICABLE IN COURT. Arbitrator decisions are as enforceable as any court order and are subject to VERY LIMITED REVIEW BY A COURT.

Arbitrations will be conducted by one Arbitrator and will be Desk Arbitrations unless you or we request a Telephonic Hearing (as defined by AAA Rules).  There will be no In-Person Hearing unless a claim seeks more than $75,000.  We will pay all filing, administration, and arbitrator fees, unless the Arbitrator finds that your claim had no reasonable foundation or was brought for an improper purpose, in which case the Arbitrator must order you to pay those costs.  After you notify us that you have commenced arbitration, we will promptly reimburse you the filing fee.  If the Arbitrator issues an award in your favor on the merits of your claim that is greater than the value of our last written settlement offer made before the Arbitrator was selected, then the Arbitrator also may award you your reasonable attorney’s fees.  We will not seek attorney’s fees from you even if we prevail.  The Arbitrator will be bound by this Agreement.

The Arbitrator may award declaratory or injunctive relief only in favor of the party seeking relief and only as necessary to provide relief warranted by that party's individual claim. YOU AND DIRECT BRANDS, INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.  Further, unless both you and Direct Brands, Inc. agree otherwise, the Arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

Changes to Membership

We're always looking at ways to improve your membership experience. Accordingly, please note that Club services, promotions, policies, benefits, charges, programs, terms and conditions of membership are subject to change at any time. We will always notify you well in advance of any changes. By enrolling and continuing your membership, you accept and agree to the terms of this Membership Agreement and any changes made by us to it once we notify you of these changes. If you're not satisfied with the terms of the Membership Agreement or with the changes, you may cancel your membership without further obligation. 

We reserve the right to request additional information, reject any application, or cancel any membership.

Your privacy is very important to Direct Brands. This privacy policy spells out Columbia House's commitment to respecting the privacy of the members of the Columbia House Clubs and visitors to our Club website. We reserve the right to change this policy, which we'll do through Club mailings or online posting. Whether you enroll online, offline or just visiting, we are very careful with what we do with your information. Collection of information is usually grouped into two categories: personal, which is information identifiable to a specific member, and aggregate, which is general demographic information that does not identify any individual member. Personal information may include your name, email address, mailing address, credit card information and phone number. We may also collect certain demographic information such as your genre preferences, age, gender, geographical location, language, time zone, income and education (some of the information we ask for may be optional). Columbia House may use or disclose aggregate information for any purpose.
We will not disclose your personally identifiable information to third parties for their marketing purposes without your consent.  If you have consented, you may opt out of such disclosure by writing us at Columbia House DVD Club, PO Box 91601, Rantoul, IL 61866-8601 (and please be sure to include any and all Club account numbers you have).

How we use our members' personal information:
Club Offers and Special Promotions
Columbia House first uses your personal information to process and review your application for enrollment. We will use the information you provide to keep you informed of application and order status. If your application is not completed, if we require additional information or if we want to provide you with alternative offers, we may contact you based on what you already have provided. Once you have joined, we use your information to process your orders and personalize Columbia House mailings and the columbiahouse.com website based on your interests, including making you aware of special offers, newsletters and commercial offerings that may be of interest. Columbia House mostly does this by the periodic mailings sent to your postal address or to your email address. As a Club member you agreed to receive these mailings, and it is how your membership works. However, you do have the right to opt out of some of our emails by visiting the Email Preferences area of this website. Our Director's Selection and Reminder emails are part of being a member of our Club, and you may not opt out of receiving them. In order to provide services that better meet your needs, we also may supplement the information that you provide to us with other information that we receive from third parties.
We maintain a list of member-provided email addresses for the purpose of sending order confirmations and status reports, reminders, promotional information about Club news, products and special offers. If you provide us with your email address through our website, by phone or by mail, you will receive our free electronic newsletters. All Club members also have the option of signing up for this and other Club newsletters. If you wish to have your name removed from our promotional email list, or if you want to sign up for additional Club newsletters, please visit the Email Preferences section of the My Account area of our site. If you change your mind about receiving email or a particular newsletter, simply go back to edit your preferences. We also provide email opt-out information in our emails. We also may call you with special offers, for example, to join one of our other Clubs. If you do not wish to receive such phone calls please write to us, including any and all Club account numbers you have, at: Columbia House, P.O. Box 91601, Rantoul, IL 61866-8601, or give us a call at the number provided in your Membership Agreement.
We never sell or rent your name and email address to other online marketers of products or services without your consent. If you have consented, you may opt out of such disclosure by writing us at Columbia House DVD Club, PO Box 91601, Rantoul, IL 61866-8601 (and please be sure to include any and all Club account numbers you have). However, Columbia House may send email communications to members on behalf of these outside parties. If you do not want your name, address, email address or other personal information to be used for such purposes, please visit the Email Preferences section of the Account Info area of our site. If you change your mind, simply go back to edit your preferences. We also provide email opt-out information in our emails.

Sweepstakes
In our periodic mailings to our members, whether by email or postal mail, we may include sweepstakes and contest entry opportunities. While we believe these are exciting opportunities to win great prizes without any further obligation on your part, we also understand that you may not want to hear about all the details. If you do not want to receive details about sweepstakes or contests by email (you will still get sweepstakes by postal mail), please email us from the email address you want excluded at dvdnosweeps@columbiahouse.com. This is only for our members to opt out of sweepstakes email. Members who wish to opt out of receiving sweepstakes entry opportunities via postal mail (you will still get sweepstakes email) should write to us, and include any and all Club account numbers you have, at: Columbia House, P.O. Box 91601, Rantoul, IL 61866-8601. Please contact us via both methods to opt out of receiving sweepstakes offers through both email and postal mail. For both our members and visitors, we may use information you provide us when registering for these sweepstakes to administer prize awards, or to make offers about our services. Please check the official rules for each sweepstakes for more privacy information.

Other uses of your information
In the daily course of business, we may use your information to assist you if you have questions or problems, or to perform normal business operations, such as billing, collection and accounting. If you provide personal information in an application that is eventually rejected, we retain that information in case you apply again.
Columbia House uses industry-standard procedures and safeguards designed to protect the privacy of all personal information. All Columbia House employees with access to personal information are required to follow specific practices concerning its proper handling. Our vendors and their employees who may need access to member information, such as customer service and fulfillment vendors, are held to strict confidentiality requirements. At times we may retain third parties to analyze data we collect on our Club and website, and to administer the services provided (such as shipping, web hosting, etc.), solely to help us provide and improve our products, services and websites. These suppliers and other third parties are not authorized by us to use your personal information in any other way. We may have to use personal information to investigate complaints and protect Columbia House and its members, in compliance with the law, your Membership Agreements and Columbia House policies. Columbia House may release your information if required to do so by law, including inquiries that are subject to a subpoena, court order or warrant or to cooperate with or participate in legal investigations, enforce our user agreements or protect the rights, property or safety of Columbia House or other persons or entities.

Our online technology
Columbia House uses industry-standard technologies to make our website a safe and secure environment for making purchases online. When you make a purchase or join our Club using your credit card, the transactional information, including your credit card number, is stored on our server for archival purposes only. That information is encoded with 128-bit encryption. Your credit card information is encrypted and protected during transmission using Secure Sockets Layering ("SSL") technology. We use this SSL technology to help prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites. For your shopping convenience, once you have entered your member ID and password and you check out, the site displays the last four digits of your credit card number so you always know which card you used. We also offer SSL encryption on new member applications. Please be careful whenever sending personal information to us via the "Contact Us" feature on this website or by email. For example, do not send us your account password or credit card information via these methods, as they may not be a secure means of transferring information.
In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email.
When you visit this site, we may collect technical information that does not, by itself, identify a specific individual. This information may include, for example, the address ("URL") of the website that you came from before visiting this site, which pages you visit on this site, which computer platform, monitor, web browser and related software and settings you used to view this site and any search terms you have entered on this site or a referral site. This technical data is aggregated and used to measure and improve the effectiveness of this site. We may collect your IP (Internet Protocol) address and/or domain name to help diagnose problems with our server, administer our site, see where our site traffic is coming from and identify our users. We may also collect other information via this site, such as site usage activity and preferences, also known as demographic or profile data. We may combine these types of technical data with your personal information. We may conduct some or all of these activities through our third party service providers who provide these services on our behalf.
Our website uses "cookies" and similar means to gather information. A cookie is a small text file that is placed on your hard disk by a Web page server if permitted by your browser settings. Cookies are uniquely assigned to you. Cookies are also used to recognize members' preferences, store session information (such as items that consumers add to their shopping cart), and past activity at our site in order to provide better service, easier access when members return to our site, and to enable delivery of offers which may be of interest to you. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other websites you visit. The use of cookies is an industry standard-you'll find them almost everywhere on the Internet. Once we know it's you, we can customize your online visit. We can show you hot new releases based on your preferences, alert you to new website features or tell you about your Director's Selection. We may also evaluate our content and services and tailor our website, for members and visitors, based on other information we collect such as pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. We may also use pixel tags in emails that we send to you. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above. Cookies and/or pixel tags may be placed by our third party service providers, who provide these services on our behalf.
Naturally, we also pay attention to what you buy, we keep track of your shopping, purchases, traffic patterns, the pages you visit, and related site usage inside our website. This helps us to understand your entertainment preferences more fully and to present you with better recommendations, more relevant offers, important news about movies and other announcements we think may interest you. We may conduct some or all of these activities through our third party service providers who provide these services on our behalf. If a member enters our pages from the site of one of our partners, our system will recognize the path the visitor has taken. Columbia House advertises on such partners' sites or we've entered into a promotional partnership with them. We track the number of visitors to see the success of our online marketing or promotional campaign. These partners will not know your personal information, unless you are notified in advance, if you have given it to them separately or consented to give it to them through us. In cases where such partners have access to your information, we contractually bind them to keep your information confidential or to handle it in accordance with their posted privacy statements.
We also use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure and enhance advertising effectiveness. Any information that these third parties collect via cookies and pixel tags is generally not personally identifiable (unless, for example, you provide personally identifiable information to them through an ad or email message). We encourage you to read these businesses' privacy policies if you should have any concerns about how they will care for your personal information. If you would like more information about this practice and your choices, click here: http://www.networkadvertising.org/optout_nonppii.asp.

Access to Your Membership Information
For members who have registered online, please visit the "My Account" section at the Columbia House website. If you're not an online member, if you wish to change information offline, or if there are circumstances in which you wish to have your spouse, relative, or other trusted friend have access to your information, please write to us at Columbia House, P.O Box 91601, Rantoul, IL 61866-8601, or give us a call at the number provided in your Membership Agreement.

What if you're not a Club member, but you've heard from Columbia House?
If you're not a member but you've been contacted by Columbia House, we may have received your information in a few different ways. First, another member may have referred you under our "Tell A Friend" or "Sign Up A Friend" programs. For the online program, members will give us your name and email address in order for them to customize an invitation for you to join one our Clubs. You also may receive similarly customized email reminders from your friend about this invitation. If your friend has submitted your information offline, you will hear from us offline as well. Either way, if you apply for membership, your information will be used in accordance with the rest of this privacy policy. If you choose not to apply online, your email address will not be retained. Similarly, a member may have shipped a gift or other merchandise to you through us and provided your personal information for that purpose. You may have received an offer from us, whether through postal mail, by phone or by email. If you were a prior member of a Direct Brands Club, we may have invited you back. (We may also invite you to join another one of our Clubs if you're already a member of another Club. Please read above for how we handle that information.) Direct Brands may also have received your information from one of our partners or from the mailing, opt-in emailing, or phone lists of a reputable company. Unless we are using an opt-in only list in our marketing efforts, Columbia House will screen our lists with the Direct Marketing Association ("DMA") preference lists before we send such offers. Direct Brands is a proud member of the DMA.

If our Company Changes
Please note that because a customer information database is customarily considered a business asset, BMG Columbia House shall have the right to transfer it in a merger, sale of some or all of its company, consolidation, change in control, reorganization, liquidation or in an action for bankruptcy. In the event all or part of our company is sold or dissolved, we will transfer information we have about you to one or more third parties with a requirement that such third parties treat your personal information substantially in accordance with our privacy policy as it exists at the time of the transfer. If we close down one of our services or shut down a website, we will keep your information secure and will only use it, again, in accordance with the terms of our then current privacy policy.
We may update our Privacy Policy from time to time. We will notify you of such updates by posting the updated policy on this site, and, depending on the nature of the change, we may also notify you by email. Please check back here occasionally. You will always find the latest version posted here.

If you still have questions
Please contact Customer Service by writing to Columbia House, P.O. Box 91601, Rantoul, IL 61866-8601, calling the phone number provided in your Membership Agreement or visiting the Customer Service area of our website.

Date of Last Update to Privacy Policy: April 5, 2012